Panda805 Privacy Policy — Personal Data Protection for Malaysian Members

panda805 takes our responsibility for your personal data privacy seriously. As an online betting and casino platform operating in Malaysia, we are bound by the Personal Data Protection Act (PDPA) 2010 and committed to handling your personal data in a manner that is transparent, responsible, and secure.

This Privacy Policy applies to all personal information collected by panda805 via:

• Panda805's official website at panda805.online
• Member registration process and account management
• Deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks and FPX
• Interactions with our customer support team
• Use of all games and services within the platform

This policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to read the privacy policies of those websites separately.

Panda805 collects the following categories of personal data from our members:

Panda805 collects your personal data through the following methods:

Direct Collection: Information you provide directly when registering a new account, completing your profile, contacting customer support, or filling in forms on the platform — including your name, email address, phone number and payment details.

Automatic Collection: Data collected automatically when you use the panda805 platform, including:

• IP address and general location data
• Device type, operating system and web browser used
• Pages visited, time and duration of each session
• Betting and game activity logs
• Cookie data and similar technologies (see Section 8)

Collection from Third Parties: In certain cases, panda805 may receive data from payment providers you use (such as Touch 'n Go eWallet or GrabPay) to verify transactions, or from identity verification agencies for legal compliance purposes.

Panda805 uses your personal data solely for the following legitimate and stated purposes:

• Account Management: To create, manage, and maintain your member account on the panda805 platform.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity prior to processing withdrawals.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, or FPX, as well as withdrawals in Malaysian Ringgit (MYR).
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse.
• Customer Support: Providing technical assistance and resolving your inquiries or complaints.
• Legal Compliance: Fulfilling legal obligations under PDPA 2010 and applicable Malaysian regulations.
• Service Improvement: Analyzing usage patterns to improve the gaming experience and introduce new features that are useful for Malaysian players.
• Responsible Gaming: Monitoring betting patterns to identify members who may need assistance or support related to responsible gaming.
• Important Communications: Sending you account notifications, security alerts and important policy updates.

Panda805 does not sell, rent, or trade your personal data to any party for commercial purposes. However, in the course of legitimate platform operations, we may share your data with the following limited categories of third parties:

• Payment Providers: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks and FPX to process your financial transactions. These providers receive only the data necessary to verify and complete each transaction.
• Game Providers: Game software providers that supply slots, live casino, roulette, and other games on the panda805 platform — for technical game operation purposes only.
• Security Providers: Cybersecurity and identity verification companies that assist us in detecting and preventing fraud.
• Legal Authorities: Where required by Malaysian law, court order, or directive from a relevant enforcement agency.
• IT Service Providers: Technical infrastructure and cloud data storage providers that carry out the platform's technical operations under strict confidentiality agreements.

All third parties we work with are required to adhere to privacy standards equivalent to or stricter than panda805's, and are only permitted to use your data for the purposes specified in our agreements with them.

Panda805 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or loss:

Technical Security:

• SSL 256-bit encryption for all communications between your device and panda805's servers — the same level of protection as Maybank2u and CIMB Clicks.
• Encryption of sensitive data in the database, including passwords stored as non-decryptable hashes.
• Two-factor authentication (2FA) is available for added account security.
• 24/7 security monitoring to detect suspicious activity in real time.
• Regular penetration testing conducted by independent security experts.

Access Control:

• Access to members' personal data is restricted to panda805 staff who require it to carry out their duties.
• All internal access is logged and monitored on a regular basis.
• Panda805 staff undergo regular data security and privacy training.

While panda805 takes rigorous security precautions, no security system is 100% foolproof. We encourage you to take your own protective measures as well, such as using a strong and unique password for your panda805 account.

Panda805 retains your personal data for as long as your account remains active or as long as necessary for the purposes set out in this policy. The following are data retention guidelines by category:

• Active Account Data: Retained for the duration that your panda805 account remains active.
• Financial Transaction Data: Retained for seven (7) years from the transaction date, in accordance with Malaysian legal requirements on financial records and anti-money laundering.
• Support Communication Records: Retained for three (3) years for quality control and dispute resolution purposes.
• Technical Log Data: Retained for twelve (12) months for security and fraud detection purposes.
• Closed Accounts: Closed account data is retained for the period required by Malaysian law before being securely deleted.

Once the relevant retention period has elapsed, your personal data will be securely deleted or anonymised in a manner that can no longer be linked back to your identity.

Panda805 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by panda805:

• Essential Cookies: Required for core platform operations such as maintaining your login session and enabling security features. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preferences such as language (Bahasa Malaysia), display theme and game settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how members use the platform — which pages are most visited, average session length and where technical issues occur. This data is used in aggregate and is not linked to any individual's identity.
• Security Cookies: Used to detect and prevent fraud, identify trusted devices and support two-factor authentication.

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the panda805 platform. Continued use of the platform after being notified of our cookie usage will be considered your consent.

As a panda805 member residing in Malaysia, you have the following rights under the Personal Data Protection Act (PDPA) 2010:

To exercise any of the rights above, please contact our privacy team at support@panda805.online with the email subject "Data Privacy Rights Request". We will process your request within 21 business days in accordance with Malaysia's PDPA requirements.

If you are dissatisfied with how we have handled your privacy request, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

If you have any questions, concerns, or complaints about how panda805 handles your personal data, or if you wish to exercise your privacy rights, please contact us through the following channels:

• Privacy Email: support@panda805.online (subject: "Data Privacy")
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• PDPA Compliance Response Time: Within 21 working days for formal privacy rights requests

Our team responsible for data privacy is fluent in Bahasa Malaysia and has a thorough understanding of Malaysian legal requirements. We take every privacy enquiry seriously and are committed to providing clear, comprehensive responses.

For more information about your rights and how the panda805 platform operates, please refer to Terms & Conditions and Responsible Gaming Policy us.